Referral Roadmap podcast

Ep 6: Hiring, Training, and Keeping Talent When Everyone’s Burned Out

Building and Keeping a Great Team in 2026: Practical Steps

  1. Define Your Core Values Clearly.
    • Don’t keep them vague or on a poster. Write out the 3–5 non-negotiable values that drive your business, and define what they look like in action.
  2. Hire Through the Values Lens.
    • In interviews, ask questions that reveal alignment with your values. For example: if “grit” is a core value, ask candidates to share a story about a time they pushed through a setback.
  3. Train Beyond Skills.
    • Training isn’t just “how to do the job.” Include how to live out the company’s values day-to-day—through decision-making, client interactions, and teamwork.
  4. Create Recognition Around Values.
    • Don’t just reward performance numbers. Recognize team members when they live out core values—whether that’s transparency, collaboration, or urgency.
  5. Pulse-Check Engagement.
    • Schedule short, regular check-ins with your team. Ask: “What’s one thing making your work harder than it should be?” and “What’s one thing keeping you motivated?” Simple questions surface big issues early.
  6. Build Culture Into Remote/Hybrid.
    • If your team isn’t always in the office, be intentional about connection. Hold virtual huddles, share wins, and keep communication transparent so no one feels isolated.
  7. Model What You Preach.
    • Culture starts at the top. If you want your team to live by the values, they need to see you doing it first. Consistency from leadership creates trust.

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